What currency are your prices stated in?
We are an Australian store and the currency of our prices is all in Australian dollars.
What sort of payment methods does Heads and Tales accept?
You can pay by Paypal, direct debit or credit card via our website which is fully secure.
If you would like to pay by direct debit (Australian customers only), please choose this payment option at checkout and you will be sent an email with our bank account details.
International customers: Please pay by credit card or Paypal only. We do not accept direct debit.
Is your payment process secure?
Our payment process is protected by industry standard 128 bit SSL (SecureSocket Layer) encryption between your browser and our site, and again between our site and the payment gateway. This prevents information from being intercepted as it travels between the respective servers/computers. Credit card details are collected at each order, but are not stored on the web server in any format. This eliminates the risk of your financial information being accessed by any third-party. Our online merchant is ANZ and our payment gateway is SecurePay.
What is your delivery timeframe?
Most orders will be posted within 7 days of receiving the order, if not earlier (two weeks for peak periods). Partyware and most giftware ships within 24 hours of receiving the order. Custom oil paintings will be posted once they are dry (generally 2 or so weeks). Please Contact Us with any questions about possible faster deliveries for special occasions. Refer Shipping for more detail.
How do you calculate how much postage and shipping costs?
Postage is a flat rate of $9.95 for all other products within Australia, no matter the size of your order or where you live.
I live outside of Australia, do you ship overseas?
Yes we do. Internationally, we use International Mail or Registered Internationla Mail depending on your preference. Our shipping rates are dependent on country destination. Refer Shipping for more details.
I would like to order personalised cupcake toppers and want an image or theme that is not shown on your website. Is this possible?
Yes! We create custom topper orders for all sort of events including weddings, Bat Mitzvah's, milestone birthdays, anniversaries and engagement parties. You can use any photo or image you like. In black and white or colour!
I want to order a card and some other personalised gifts, what sort of photo should I upload?
Please refer To order cards for all the information you need on suitable images, ordering cards or other personalised items.
I really like some of the personalised products but would like to use my own photo rather than a Card & invite image. Can I do this and how?
Sure you can. Go the product you want under Personalised items and place an order. In the Comments field just add a note saying what you would like to order. We will email you requesting your photos to be sent through.
I have a special occasion coming up and have a specific idea in mind for some party invitations and a gift. Can you help me with this?
Sure we would love to. Send us an email so we can discuss what you are after and how we can create something for you.
I would love a custom oil painting but I have some questions. What should I do?
Send us an email to start with and we can go from there. We will contact you anyway once you place an order and would love to clarify any questions or concerns before we get started.
How can I contact you directly to discuss some questions? Do you have a physical store somewhere?
The best way to contact us is via email or phone, refer Contact us. We will call you to discuss your order if necessary. As we are an online store, we do not have a physical address. Our postal address is PO Box 8008, Rivett, ACT, Australia, 2611.
Do you sell wholesale?
Depending on the quantity you are purchasing on a regular basis, we are happy to discuss setting up a wholesale account for you for our Custom Cupcake Toppers. Please contact us to discuss further.
You have great images on your website, can I copy them?
Thanks for the feedback, but unfortunately not. Here's our official copyright policy!
Copyright exists in all images created by Heads and Tales which may not be sold, copied, reproduced or altered without prior written permission of Heads and Tales. We reserve the right to place the Heads and Tales logo incorporating our web address and copyright symbol on each of our products.
All copyrights and trademarks of the character images used belong to their respective owners and are not being sold. The price for our character cupcake toppers is strictly for our time and creative services. These toppers are intended for at home, personal usage, non-commercial use only. You may not sell or distribute these images. By purchasing, you acknowledge your understanding of these terms.