Frequently Asked Questions
We happily take custom orders for parties, weddings and special occasions.
What currency are your prices stated in?
We are an Australian store and the currency of our prices is all in Australian dollars.
What sort of payment methods does Heads and Tales accept?
We accept Paypal, direct debit or credit card via Paypal which is fully secure.
If you would like to pay by direct debit (Australian customers only), please contact us via firstname.lastname@example.org, we will then email you our bank account details.
International customers: Please pay by credit card or Paypal only. We do not accept direct debit.
What is your delivery timeframe?
Partyware and most giftware ships within 3 days of receiving the order.
Custom orders will be posted within 7 days of receiving the order, if not earlier (two weeks for peak periods). Please Contact Us with any questions about possible faster deliveries for special occasions.
How do you calculate how much postage and shipping costs?
Postage is automatically calculated for all products on our site. We have just recently added this new feature, if you see a problem with the shipping calculator please contact us, we can then amend. We do not profit from shipping and will refund any differences back to the customer.
If you would like your parcel to be sent Express Post, please contact us for a quote. Once payment is made we will email you your tracking number.
Internationally is available, we use Registered International Mail complete with tracking numbers. Our shipping rates are dependent on country destination.
Parcels will take approximately 10 working days to arrive.
Please email us for a quote email@example.com
I would like to order personalised cupcake toppers and want an image or theme that is not shown on your website. Is this possible?
Yes! We create custom topper orders for all sort of events including weddings, Bat Mitzvah's, milestone birthdays, anniversaries and engagement parties. You can use any photo or image you like. In black and white or colour!
How can I contact you?
The best way to contact us is via email at firstname.lastname@example.org. We respond fast! Usually within hours of your email.
Do you sell wholesale?
No we do not currently offer wholesale accounts.
Copyright and Licenses
Copyright exists in all images created by Heads and Tales which may not be sold, copied, reproduced or altered without prior written permission of Heads and Tales. We sell a large range of licensed products and reserve the right to place the Heads and Tales logo incorporating our web address and copyright symbol on each of our products.
All copyrights and trademarks of licensed characters belong to their respective owners. Our licensed products are intended for at home, personal usage, non-commercial use only. You may not sell or distribute our products. By purchasing, you acknowledge your understanding of these terms.
Be 100% happy!
Please remember we want the items you order to be perfect for you. We understand purchasing online is a different experience to being in a physical store. If you are not satisfied with your purchase, please Contact us as soon as possible from the date you receive your order to request a refund or exchange of item.
We will refund the full price of the product in question. We appreciate our customers' feedback, after all you are our quality advisors.
Goods are returned to us at your own expense, however we will send your exchange items at no extra charge to you. Please obtain proof of postage when returning goods.
Terms and conditions on returns
Heads and Tales take great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that Heads and Tales cannot be responsible for:
spelling, punctuation or grammatical errors made by you when ordering a custom toppers or icing sheets
inferior quality or low-resolution of images for personalised toppers
damage to the product arising after delivery to you.
Please preview your orders for custom items carefully.
Heads and Tales takes your privacy seriously.
The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential. We will not release your personal data to any third parties without your consent or as required by law, except as needed to process your order and produce the product you have requested.
We collect personal information from you through the use of registration forms and every time you email us your details.
We also collect the following information that you may be unaware of:
the name of the domain from which you access the internet
the date and time you access our site
the internet address of the website from which you linked directly to our site.
We may use your email address if you have nominated to receive our regular newsletters including special offers which may be of interest to you. If you prefer not to receive promotional information from us, please let us know by sending an email to email@example.com with ‘Unsubscribe to Newsletter’ in the subject field.
We use the information we collect for the purpose of:
improving the way we present and market our products
understanding what you like
providing you with information about products we offer and special offers that may be of interest to you
saving your uploaded photos and details for ordering additional products in the future.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis and photos you have uploaded. You may request to have your photo removed from our system after we have completed your order. Any other information will be retained in a form that does not allow you to be identified from that information.
If any changes to these policies occur, we will notify you by updating this section of our website.
We have had some wonderful media exposure which we are so proud to share with you. Our story and products have appeared in:
Homespun, May 2013
Our lovely little caravan shaped purses were featured in Homespun's May issue along with all other things Caravan themed! Caravan Coin Purse
Inspiring you with amazing projects, Homespun keeps you posted about the people, trends and happenings in the craft world. Create your own striking quilts, funky bags, fun furnishings and lots more.
Greetings and Gifts, May 2012
This magazine features the latest trends in gifts and cards. Our innovative cards ranked an impressive 2nd at the "What's hot right now awards" over some very well known industry competitors.
Product reviews and interviews
We welcome any opportunity to share our story and products. Requests for samples for product reviews and interview enquiries can be made by contacting us direct.